Last updated: 15 August 2026
Scope of this policy
This policy applies to paid analytics reviews, measurement design and ongoing decision support purchased directly from Workspacegridpath. Our proposals may add engagement-specific terms; where they conflict, the signed proposal applies to that engagement to the extent permitted by law.
Eligibility and timeframe
To request a refund, email hello@workspacegridpath.digital within 14 calendar days of the relevant payment and explain the engagement and reason. Statutory rights are not affected. A full refund is normally available where we cancel before work begins or where you cancel before the agreed start date and no reserved-capacity or preparation costs have been identified in the proposal.
Partial refunds
If work has started, any refund is calculated from fees paid less completed analysis, meetings, preparation, non-recoverable specialist costs and time already reserved where the proposal allows it. We will provide a written calculation. Deposits are refundable only to the extent stated in the proposal; a deposit used to reserve capacity may be non-refundable after the cancellation deadline.
Non-refundable amounts
Completed deliverables, work already performed, purchased data access, approved third-party specialist time and other non-recoverable materials are not refundable. We do not refund because a valid analysis does not support a preferred conclusion or because recommendations do not produce a guaranteed outcome.
Cancellation, rescheduling and no-shows
You may cancel in writing. More than five working days' notice normally allows unused work to be refunded or credited, subject to the terms above. With less notice, reserved time may be charged. A workshop may be rescheduled once without charge with at least two working days' notice. Later rescheduling or a no-show may be charged at the agreed day or session rate.
How refunds are processed
We acknowledge requests within three working days and normally decide them within ten working days. Approved refunds are made to the original payment method within ten further working days; bank processing can take longer. We do not issue cash refunds or pay refunds to a different account.
Exceptions and service failure
If we cannot deliver a material part of the agreed scope, we will first offer a reasonable correction, replacement session or revised schedule. If that is not appropriate, we will refund the undelivered portion. Illness, emergency and accessibility circumstances are considered fairly and individually. Contact hello@workspacegridpath.digital or call +44 079 2946 3939.